News

Study: restaurants are ready for self-service

December 5, 2006

PORTSMOUTH, N.H. — Almost two-thirds of restaurant operators have tested or are testing self-service solutions, a Channel Media & Market Research survey says.

The survey shows that restaurants are preparing to install a significant number of self-service solutions by mid-2007.

Approximately 60 percent of survey respondents were C-level executives evenly split between franchise and corporate-owned organizations. Half of all respondents represented restaurant chains with more than $100 million in system-wide sales in 2005 and worked for quick-service establishments.

Other key survey findings include:

Respondents were most aware of MICROS, NCR, NextChoice and Radiant as leading self-service solution providers.

• Top self-service advantages: accuracy, speed and store reporting.
• Top self-service challenges: cost and point-of-sale integration.
• Top self-service features: customer data capture, gift cards and Web ordering.  

View the whole survey.(Free registration required.)