Customer Experience

Spirit Airlines intros self bag drop with biometric ID verification to Detroit airport

Image: Adobe Stock.

October 2, 2023

Spirit Airlines has introduced self bag drop with biometric photo matching at Detroit Metropolitan Wayne County Airport, according to a press release. The six units are located next to the Spirit ticket counter in the Evans Terminal and were added through a partnership with the Wayne County Airport Authority.

Guests are able to check bags directly without working with an agent. The machines are equipped with biometric photo-matching capability that compares a scan of government-issued identification with a photo of the guest for verification.

Guests start by tagging their own checked bags after checking in at the kiosk and then proceed to the self-bag drop. They are then advised of the biometric option after scanning their boarding pass and can either opt in and continue unassisted or opt out for agent-assisted service. Once the guest opts in, the unit instructs them to scan their ID.

Guests are then instructed to place their bags on the conveyor belt attached to the unit, which then scans the bags, weighs them, accepts payment for any additional services and sends them into the checked baggage system.