Customer Experience
SMRT1 teams with software provider on harm reduction machines
July 29, 2021
SMRT1 Technologies has partnered with clinician software provider NucleusLabs to provide software services to harm reduction sector clients, including Ensemble in New Brunswick, according to a press release. SMRT1 Pods have been deployed to service communities outside of traditional business hours, as well as during lockdown periods.
Launched in December 2020, over 12,000 people have since accessed the SMRT1 Pods, dispensing a daily average of 200 personal hygiene and other harm reduction-related products, for the prevention of the spread of transmittable diseases.
SMRT1 and NucleusLabs' collaborative technology allows community health and harm reduction sector agencies to track key analytics, such as stock levels and activity rates, while also providing users with 24/7 accessibility to supplies and the ability to connect with other wrap-around support services.
The New Brunswick SMRT1 Pods have seen a 67% increase in activity since installation, with usage far exceeding the expectations of Ensemble management. The SMRT1 Pods contain items such as condoms, feminine hygiene products, Naloxone kits, meth pipes, crack kits and intravenous drug use kits. HIV and other self-test kits will also be available in the near future.
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