Retail
Shoppers embracing self service, study finds
October 26, 2022
Shoppers are returning to shop in stores and are embracing self service, according to Zebra Technologies Corp.'s 15th Annual Global Shopper Study.
Shopper interaction across self-serve solutions continues to rise with nearly half of shoppers saying they have used self-checkouts, and almost four-in-10 used cashless payment methods, according to a press release on the study.
Forty-three percent of shoppers surveyed prefer paying with a mobile device/smartphone (up 23% since 2019) and half prefer self-checkout (up 19% since 2019) as preference for a traditional check-out register staffed by a person has declined 20% since 2019.
A majority of retailers (77%) believe staffed checkouts are becoming less necessary with automation technology, and nearly half are readying their stores, converting traditional check-out spaces to self-serve and contactless options.
About 80% of shoppers expect retailers to have the latest technology.
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Zebra Technologies
Zebra’s scan engines for self-service kiosk solutions give customers seamless quick service technology while providing a long lifecycle they can count on.
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