News

Service agreement ensures 24/7 coverage of cash redemption self-service kiosks

December 22, 2010

NCR Corp. and NRT Technology Corp., a supplier of self-service cash-handling kiosk solutions for the casino industry, today announced they have renewed their agreement, allowing NCR to provide hardware support services for 1,300 NRT Ticket-in/Ticket-out (TITO) cash redemption devices across the United States.

"Our casino customers operate day and night, and our TITO machines must be readily available and running seamlessly at all times to ensure that guests have the best experience," said John Dominelli, president and CEO of NRT. "Over the past few years, NCR has proven its ability to ensure round-the-clock operation. NCR is the ideal partner to support NRT's growth aspirations across the country as we bring new gaming solutions to market."

NRT selected NCR as its service provider three years ago due to its ability to "ensure maximum uptime for TITO devices, where usage rates can reach nearly triple those of ATMs," according to an NCR press release. "Other selection criteria included NCR's ability to service and source parts for older, legacy machines, and to provide comprehensive nationwide coverage."