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Self-service check-in deployed at Ga. med center
August 6, 2007
MAITLAND, Fla. — Patients at the Georgia Heart Center, a service of the Medical Center of Central Georgia in Macon, Ga., can now check in for medical appointments using kiosks. The heart center is the first MCCG department to deploy MediKiosk, a patient check-in solution provided by Galvanon, an NCR Corp. company.
MCCG serves the residents of central and south Georgia, with a service area of 28 counties that represents a population of approximately 750,000. The Medical Center has approximately 5,000 employees and a medical staff of more than 500 physicians.
Other prominent MediKiosk deployments have occurred in Texas, Illinois, New York, North Carolina and Florida.
"It is clear that our self-service approach enhances the patient experience," said Jane Gray of MCCG. "When we went live, we received an overwhelmingly positive response from our patients, a majority of whom are senior citizens. In addition, MediKiosk works seamlessly with our existing IT systems, enabling us to streamline the registration process, improve our workflow and collect co-pays at check-in."
Later this year, MCCG also expects to deploy MediKiosk at its new Albert L. "Buddy" Luce Heart Institute.
Research suggests that MediKiosk decreases registration time by 75 percent and increases patient throughput by 10 percent. More than 90 percent of patients who have used the kiosks nationwide are satisfied with their experience.
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