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Self-service, assisted self-service means some hotels are doing away with check-in desks
March 18, 2009
Los Angeles Times:As technology progresses, some hotel chains are removing an age-old staple of the hotel lobby: the front desk. That's just what Andaz, a new, hip hotel brand from Hyatt has done. The hotel uses handheld computers no bigger than a stenographer's notebook to confirm hotel reservations and swipe cards. Other hotel chains use automated kiosks to enable travelers to confirm their reservations. Some say it's just a sign of the progressive times. "The reliance on the front desk is going to diminish greatly because technology will allow it," said Laurence Barron, chief information officer for the American Hotel & Lodging Association in Orlando, Fla.
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