Hardware

Self-checkout machine shipments jump 25% in 2020, issues remain

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November 22, 2021

Self-checkout machine shipments jumped 25% in 2020 due to the pandemic, but the customer experience still needs improvement, as 67% of retailers and consumers indicated experiencing some failure with the technology, according to a report in The Wall Street Journal.

The RBR consulting firm reported global shipments of self-checkout machines increased by 25% in 2020.

Despite some issues, the percentage of consumers willing to use self-checkout rose from 30% to 45% in the first 18 months of the pandemic according to McKinsey.

Issues needing improvement include scanning difficulties, problems finding the scan code, weighing errors and issues with bagging and paying.

For an update on how the coronavirus pandemic has affected kiosks, click here.