Retail

Self-checkout adoption on the rise, reveals NCR Voyix report

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February 15, 2024

More retail enterprises are embracing self-checkout with 43% of retailers having mature systems in place and 17% expanding self-checkout deployments.

Those are top findings from a NCR Voyix study conducted by Incisiv.

The study, "State of the Industry: Self-Checkout in Convenience & Fuel and Food & Grocery Retail," revealed adoption rates vary by retail vertical — about half (53%) of retailers in the food and grocery segment have mature SCO adoption, compared to 34% of retailers in convenience and fuel. However, convenience and fuel retailers will likely catch up fast, with 37% piloting or scaling self-checkout deployments, according to a press release on the findings.

Retailers that have deployed self-checkout report benefits for both retailers and shoppers, including:

• 79% Better customer experience.
• 75% Enhanced store layout and space utilization.
• 58% Lower labor costs.
• 51% Improvements in operational efficiency.

"Self-checkout is now essential for retailers aiming to provide a better and more convenient checkout, while also freeing up employees for other engaging and critical tasks like helping customers in the aisles or keeping inventory stocked," Eric Schoch, executive vice president and president, retail at NCR Voyix, said in the release. "NCR Voyix will continue to lead the industry in SCO deployments and enable retailers to optimize their store technology for faster, frictionless customer experiences."