News

Riviera Hotel doubles use of check-in kiosks

February 16, 2004

ATLANTA -- The Riviera Hotel and Casino, a 2,100-room property located in the heart of the Las Vegas Strip, has doubled the number of NCR EasyPoint kiosks available to assist guests with self-service check-in and check-out.

"NCR provided the state-of-the-art kiosk we needed to help streamline our check-in and check-out process without increasing operational costs," said Geoff Robinson, Riviera manager, in a news release. "A significant percentage of our guests are using the kiosks and have a positive takeaway from their experience."

The solution comprises NCR EasyPoint kiosks and Lodging Management System Self-Express software from Inter-American Data of Lawrenceville, Ga. NCR is also providing ongoing support for the kiosks, the first of which were deployed in 2002.

"Self-service is fast becoming the means to improve guest services in the hospitality industry, providing an added convenience for those who wish to avoid the line at the front desk and check in and out more easily," said NCR Vice President of Hospitality Solutions Tracy Flynn, in the release.