Retail

Retail self-service kiosk market sees rapid expansion amid automation push

Photo: Adobe Stock

July 29, 2025

The global Retail Self-Service Kiosk Market is experiencing rapid growth as retailers increasingly adopt automation to meet evolving consumer demands, address labor shortages and enhance operational efficiency, according to a recent study by Prophecy Market Insights.

Retail self-service kiosks, which allow customers to independently perform tasks such as placing orders, making payments, checking inventory and accessing loyalty accounts, are becoming a necessity rather than a luxury in the modern retail landscape. These interactive terminals are crucial for reducing wait times, increasing transaction speed and facilitating cross-selling while also gathering valuable customer behavior data.

The market's expansion is driven by several key factors:

Labor shortages and rising wage costs: Kiosks offer a solution to staffing challenges and help optimize operational expenses.
Consumer preference for contactless and frictionless experiences: The demand for quick and convenient interactions has accelerated the adoption of self-service options.
Focus on operational efficiency: Kiosks streamline processes and reduce transaction times, particularly in high-volume environments.
Growth in omnichannel retail: Self-service solutions support seamless digital in-store engagement.
Integration with advanced technologies: AI, CRM and inventory systems are being integrated to provide real-time personalization and enhanced functionality.

The market is segmented by type into Point of Information kiosks (providing product details, directions and promotions), Ticketing Kiosks (for digital queue management and event tickets), and "Others" (including self-checkout, vending-style kiosks and order entry systems). By application, convenience stores and supermarkets are leading the adoption, utilizing kiosks for everything from cashless payments and upsell prompts to personalized coupons and digital recipe recommendations.