News

Real-Time, Digital Dialogue developing credit union kiosks

February 27, 2002

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TAYLOR, Mich. - Credit union members will be able to process loans in a matter of minutes with a new self-service financial kiosk program scheduled to debut in early 2002. Internet-based call center Digital Dialogue and financial services kiosk provider Real-Time Kiosks signed an agreement Oct. 15 to develop the kiosks for the credit union industry.

The kiosks will allow credit union members to apply for a loan, gain approval within 10 seconds, and receive the necessary documents and a check. The program will also feature electronic membership enrollment capabilities.

"The Real-Time kiosk combined with Digital Dialogue's lending capabilities and agent assistance will greatly impact the way credit unions generate loans," Howard Hoemann, Digital Dialogue vice president of sales and marketing, said in a news release. "The costs for credit unions are reduced, loan volume is increased, and members have access to a convenient means of securing a loan with live assistance, if and when needed, 24 hours a day, seven days a week."

The kiosks, which are being aimed at credit union lobbies, shipping malls, and retail outlets, will features biometrics, digital photography, and electronic signatures to reduce the chance of fraud.

Digital Dialogue is a joint venture between call center Dialogue Marketing and computer telephony integration development company The Maxxar Corp. Real-Time kiosks is a division of credit union online data processing service Real-Time Data Management Services Inc.