Customer Experience

Pyramid Computer’s David Frei cites importance of tracking CX trends

February 23, 2022 | Pyramid Computer’s David Frei cites importance of tracking CX trends

David Frei, vice president of strategic partnerships at Pyramid Computer and an advisory board member of the Interactive Customer Experience Association, offers his insights on how he keeps abreast of rapid changes in the customer facing industry during a video interview.

Interviewed by Morgan Petty, ICXA executive director, Frei notes that the consumer market is much faster changing than B2B industrial markets. Hence, he finds significant value in the networking opportunities offered by the ICX Association.

The biggest growth for Pyramid Computer in the past year has been for temperature checking kiosks on account of the coronavirus pandemic, according to Frei.

Frei discusses the importance of both hardware and software partnerships and describes several use cases.

To view the interview, click here.

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Pyramid Computer GmbH

Pyramid Computer is a leading developer and manufacturer of IT solutions for medium and large enterprises. With our 3 brands we develop innovative products and solutions to serve the megatrends of the future in the field of digital automation together with our clients and partners.

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