Restaurants

Presto introduces automated speech recognition for restaurants

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September 2, 2021

Presto, a provider of restaurant technologies, has launched Presto Voice to automate speech recognition for restaurants, including kiosks, according to a press release.

In addition to kiosks, the product can be deployed in drive-thrus, line busters, pay-at-table systems and server handhelds to streamline the guest experience while increasing the guest-to-staff ratio.

Features include:

• Voice-based ordering by guest or staff to enable faster order taking, increasing speed of service and improving labor productivity.
• Higher order accuracy to increase revenue and maximize guest experience.
• Conversational AI to take automated orders using AI that recognizes and adapts to different accents, environmental conditions and noise levels.
• Upselling to increase check sizes that can be customized to individual characteristics.
• Real-time menu optimization to promote items with short preparation times or higher margins during busy periods.
• POS integration to minimize staff trips as orders are automatically transmitted to the point-of-sale system.