Customer Experience

Pandemic drives contactless devices in resort industry

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September 27, 2021

The resort industry's adoption of technology that reduces the customer's need to touch things and interact with people has expanded and is here to stay, thanks to the coronavirus pandemic, according to a report in the Las Vegas Review Journal.

Self-service kiosks have increased because they allow guests to avoid lines at resorts. On the casino side, the pandemic has driven demand cashless digital wallets and electronic table games.

For an update on how the coronavirus pandemic has affected kiosks, click here.