News

Panamanian airline uses kiosks to help passengers with schedules

March 28, 2004

PANAMA CITY, Panama--Copa Airlines has introduced wireless application protocol technology (WAP) for worldwide access to schedule information for all of its flights, through cell phones, self-service check-in stations and PDAs.

Customers can access wap.copaair.com to confirm flight itineraries and arrange on-time arrival to airport terminals, according to a press release.

"Copa Airlines is constantly striving for customer service excellence, and we are committed to exploring new fields in order to offer more options to our passengers," said Jorge Garcia Icaza, Commercial Vice President for Copa Airlines. "We are certain this efficient, new service will be beneficial to our customers."

Copa Airlines has a strategic alliance with Continental Airlines, participating in its frequent-flyer program, OnePass. The airline expects to transport 1.4 million passengers in 2004.