News

Orlando medical practice deploys self-service from NCR, Greatwater Software

October 13, 2009

NCR Corp. has announced the deployment of the PatientPoint self-service kiosk at Orlando Internal Medicine's eight-provider practice in Orlando, Fla.

According to a news release from NCR, the PatientPoint self-service solution is provided by Greatwater Software, an NCR reseller. NCR says Greatwater has built on NCR's MediKiosk hardware and software platform to integrate additional applications, such as prescription adherence management and clinical trials enrollment. The system's standard applications include appointment check-in, co-payment processing and health-record updating.

Dr. Pradeep Vangala, president of Orlando Internal Medicine, says the self-service solution already is helping the practice increase revenue:

All providers face the challenge of improving the speed and efficiency of payment collection, particularly at a time when patient bad debt continues to increase. By utilizing self-service, we've not only increased the amount of patient co-payments and deductibles captured at the time of service, but we're also receiving more prompt and accurate reimbursement from payers.