News

Olivia Greets launches new patient check-in kiosk

May 3, 2009

CHICAGO — Olivia Greets, a live, 24-hour avatar-based virtual-receptionist company, has launched a new product targeting the healthcare market. The Olivia Greets Patient Check-in Solution allows busy healthcare clinics, doctors' offices and hospitals to streamline the check-in process in a way similar to how airline companies have added check-in kiosks for customers.

Since the Olivia Greets solution is integrated with the practice management application, staff is alerted when a patient has arrived and checked in. Additional modules may be added and integrated as required.

"Many patients are using self-service technology in other areas of their lives — from ATMs and airlines to supermarkets and fast-food restaurants — and often find the Olivia Greets system to be easy to use and more convenient than waiting in line to talk with the receptionist," said Jim Farrell, president of Olivia Greets. "We felt the time was right to enter the healthcare market as it attempts to consolidate data and improve efficiency and accuracy, as these are all things the Olivia Greets Patient Check-in Solution provides."

The Olivia Greets kiosk features a live, knowledgeable avatar that can walk computer-weary patients through the touchscreen check-in process. The avatar is operated by a call center agent, thus allowing greater flexibility than a standard kiosk in assisting patients.