NORTHWIND launches Maestro self-service touchscreen kiosk, deploys in Harvard faculty club

Slow check-in has traditionally been a major guest concern at the club, which uses the Maestro Front Office Suite, and these kiosks help to alleviate that concern by providing guests with additional choices designed to improve their check-in/check-out process, the company says.

The Maestro kiosk expands the company's service focus to provide properties a fully-integrated solution for guest self-serve environments, the company says. It utilizes an easy-to-use touchscreen that enables guests to enter their name or swipe a credit card to identify reservations, capture a signature and check in. The system also codes room keys and provides guests with a folio receipt. The Maestro self-service kiosk is the result of a partnership between NORTHWIND-Maestro PMS and Penn Center Systems, which supplies the touchscreen kiosk platform. "Maestro's self-service kiosks elevates and enriches the service offerings our hotels provide guests," said Warren Dehan, president of NORTHWIND-Maestro PMS. "Guests who want and expect personal service, can use a property's front desk and those travelers who prefer self-serve technology can utilize the kiosk. Many of today's travelers prefer the freedom a kiosk provides, and Maestro's new service offering helps hotels meet each guest's expectations."