News

New Zealand government ministry seeks new kiosks for 120 sites

May 11, 2018

The Ministry of Social Development in New Zealand has issued a request for information for a self-service kiosk solution to be delivered to more than 120 sites nationwide, according to Computerworld New Zealand. The Ministry is looking to transform the "front-of-house" experience for its client base of 1.1 million New Zealanders. Liz Jones, group general manager for strategy and change, said the Ministry wants to make information on eligibility easily accessible.

The current solution consists of 760 self-service kiosks operating at 135 sites. A security flaw discovered in 2012 caused the system to be shut down.

Spark, an external provider, now provides the kiosk service, having conducted security testing as part of the implementation. No security breaches have occurred since the new solution was implemented, according to the report.