April 15, 2002
DAYTON, Ohio --
NCR Corporation(NYSE:NCR) has announced the launch of a remote monitoring service for interactive kiosk management.RemoteVision is designed to maximize kiosk uptime and availability, factors NCR identified as crucial for companies extending their reach into areas far from their own facilities.
The interactive kiosk market will grow at 24 percent per year through 2006, according to the research firm
Frost & Sullivan. It estimates there are approximately 100,000 kiosks in place today for a broad range of applications in the retail, banking and finance, telecommunications, government and travel and transportation sectors.RemoteVision provides proactive support when kiosk owners move into self-service, and can monitor and detect multiple problems, depending on the customer's preference. From the basic "working/not working" functionality to low paper, the service keeps customers' equipment running at maximum efficiency. RemoteVision can also manage content distribution, remotely updating advertising or other content as desired by the customer.
NCR's Worldwide Customer Services division will provide monitoring services for the United States from its Managed Service Center in Atlanta. NCR's Amsterdam facility will serve Europe, the Middle East and Africa. Asia/Pacific will be served through NCR's Sydney facility.
NCR manages more than 10,000 ATMs, hubs, routers, servers and networks for customers throughout the world.