News
NCR self-service kiosk simplifies prescription drop-off
August 25, 2008
DAYTON, Ohio — NCR Corporation's Prescription Drop-off secure self-service kiosk solution makes it simpler for retail pharmacy customers to drop off and pay for prescriptions during and after business hours.
According to a news release, the multichannel solution helps customers avoid lines and eliminate multiple trips to the pharmacy by simplifying routine transactions. New prescriptions are submitted via kiosk while refill requests can be made via kiosk, phone or Web. Once the request is made, the patient receives a barcoded receipt and the request is forwarded to the pharmacist. When the order is ready, an email, phone or text alert is generated and sent directly to the customer, who presents the barcoded receipt to the cashier or pays for the prescription on the kiosk.
"Self-service technology gives pharmacies the opportunity to minimize wait times for their customers — a key factor for increasing satisfaction and overall convenience," said Chakri Toleti, vice president of healthcare marketing for NCR. "It also enables pharmacists to spend less time receiving prescriptions, which frees them up to focus on more productive tasks, such as answering medication-specific questions."
The pharmacy drop off solution also allows pharmacies to target the distribution of relevant health information to customers. When picking up prescriptions, customers have the option of printing information about specific drugs or conditions at the kiosk or requesting that this information be sent to them as an email.
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