News

NCR self-service billpay deployed in Mexico

January 27, 2009

MEXICO CITY, Mexico — Nextel has signed with NCR Corp. for a self-service bill-payment solution that allows Nextel customers to pay their bills at service centers throughout Mexico.

The solution, based on the NCR SelfServ 32 ATM platform, is designed to enhance service by allowing Nextel customers to quickly pay their bills using cash, credit cards or debit cards.

According to a news release, Nextel customers can still make payments at the bank in the usual manner. But the self-service solution is touted for its ability to improve operational efficiency for Nextel by allowing service center employees to focus more of their attention on revenue-generating activities on the sales floor and on helping customers who have questions about Nextel services or products.

Nextel de Mexico began installing the self-service solution in March 2008, and the rollout to more than 100 locations is scheduled for completion by the end of 2009.

The NCR SelfServ ATMs are installed at Nextel Customer Services Centers in Mexico City, Guadalajara, Monterrey and Mexicali, with plans to install the machines in 24 other major cities throughout Mexico.

"NCR provided a tailor-made solution that improves cash administration and helps make transactions faster and easier for our customers," said Juan Enrich, chief financial officer for Nextel in Mexico. "We handle 60 percent cash payments and the rest with credit or debit cards at a low operational cost. With this technology, we eventually will be able to provide service 24 hours a day, seven days a week."

The NCR billpay solution for Nextel includes a managed-services agreement that provides hardware and software service, remote system monitoring and 24/7 help desk support. NCR services are designed to help businesses enhance customer interactions, reduce costs and improve the effectiveness of the self-service channel through increased availability.

"Increased efficiency and growth take on a new meaning in the modern and competitive customer service environment," said Agustin Guzman, NCR managing director in Mexico. "We were able to provide Nextel with a proven technology solution from the financial industry that offers improved service, security and friendly, intuitive usability, so they in turn can enhance service to their customers."