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NCR retail survey: Long queues mean more walk-aways
June 20, 2007
domain-B.com: NCR Corp. unveiled its "Queue Frustration" self-service retail survey undertaken by ACNielsen among working men and women between 25 to 45 years of age across major cities in India.
According to the 1,782 respondents surveyed,
- 85 percent of respondents are becoming less patient about queuing at various service providers and 26 percent of the all India respondents switched to another service provider offering better self-service solutions
- Bank queues was identified as the single biggest source of irritation at 34 percent
- Ticketing followed at 30 percent
- Bill payment came in third at 27 percent.
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