News

NCR Healthcare inks payment provider deal with EPX for health care kiosks

June 1, 2011

NCR Corp., a provider of self-service hospital check-in, today announced that it has selected Electronic Payment Exchange (EPX), a full-service payment processing company, as its preferred payment provider for NCR Healthcare.

Integrating EPX's secure, single-source payment processing functionality with NCR MediKiosk and NCR Patient Portal self-service solutions can help health care organizations lower transaction fees by streamlining the number of payment providers, the company said.

"We are continually looking for ways to help our healthcare customers improve revenue cycle and drive workflow efficiencies," Jeff Kao, vice president and general manager for NCR Healthcare, said in the announcement. "Teaming with EPX provides a secure and proven way to maximize the organizational impact of self-service by facilitating revenue capture and lowering costs."

Conifer Health Solutions, a subsidiary of Tenet Healthcare Corporation, and Blair Medical Associates (BMA) are the first NCR customers to roll out the combined offering. Both organizations have deployed NCR MediKiosk for self-service patient registration and extended the functionality to online bill payment, which is available to patients through their portals.

As patients arrive for an appointment, they will be directed to check in at a kiosk or on a tablet. Patients can then identify themselves by swiping a credit card or driver's license along with using the kiosk's touchscreen to enter a personal identifier, such as a birth date. Once checked in, they can update demographic and insurance information and sign consent forms electronically in a secure network. During this time, patients are also prompted to make copayments and pay any outstanding balances directly on the kiosk via credit card.