News

NCR Corp Interactive Services stakes claim in Utah

NCR Corporation has announced the move of its 50-person team to a new office in Draper, Utah.

October 27, 2014

NCR Corporation has announced the move of its Utah-based 50-person team to a new office in Draper, Utah.

The former Sandy-based transaction technology provider's Utah team is responsible for NCR Interactive Services, which includes the NCR Interactive Teller, a remotely managed ATM with two-way access via audio and video to a virtual teller.

"NCR is an influential company in many industries, and it is exciting to see that they are transforming the future of branch banking through people working in Utah," said Val Hale, executive director of the Utah Governor's Office of Economic Development in a company announcement. "The pioneering spirit continues to grow in Utah and is driving new experiences in the banking industry. We want to congratulate NCR and the team in Draper for their success and innovation."

NCR's Interactive Services allow bank services to expand to different locations and times of day through server-based software solutions designed to offer self-service transactions, with teller help via remote assistance.

"Since joining NCR, our team has been able to take our vision for the future of branch banking to financial institutions around the world. Thanks to the drive and innovation of our team in Utah and our colleagues around the world, we are changing the way people bank and the way they think about their bank branch," said Jed Taylor, general manager, NCR Interactive Services. "We're excited to continue and expand on this work in our new offices in Draper."

NCR’s Interactive Services portfolio includes:

• Remote assisted service: With NCR Interactive Teller, customers can bank with a live video teller and conduct up to 95 percent of typical teller transactions, extending its capabilities far beyond that of today’s ATMs. Interactive Teller allows a live teller to take remote control of the device while engaging the customer over two-way video, providing a personalized experience. Video collaboration and transaction processing can both reduce operating costs by centralizing tellers across multiple branches, while still connecting customers and tellers in a face to face, highly personal engagement.
• In-person assisted service: NCR Interactive Banker unlocks a modern branch experience, tying an advanced financial services kiosk to sophisticated teller software so branch employees can move from one station to another with complete visibility of customers’ needs and personalities through robust customer data transmitted to a tablet PC. Interactive Banker helps financial institutions rethink their branch environment, including reducing the size of branch footprints