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More restaurants test self-ordering systems
October 22, 2007
Atlanta Journal Constitution: After years of hesitance, quick-service chains and their franchisees are experimenting like never before with self-service menu kiosks as they look to sell more food and cut labor costs. Pilot projects are under way at as many as 10 chains, according to the companies who sell the technology.
"I think the fast food industry is headed in that direction," said Valerie Killifer, editor of QSR Web, "but it's been a slow moving process."
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