Software

Mobile on-demand customer service provider Zappix cites major traffic boost

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December 10, 2020

Zappix, a provider of mobile, on-demand customer self service solutions, has reported a record increase in traffic this holiday season, driven by increased e-commerce business combined with an increase in requests for self-service, according to a press release.

Cyber Monday saw online sales reach $10.8 billion, up 30% over last year. It was the biggest U.S. e-commerce day ever, according to Adobe data.

"We've seen a four times increase in businesses adopting our self-service solutions this year, and over 10 times increase in traffic over last year," Yossi Abraham, Zappix president, said in the press release.

The need for self-service automation has grown with more users calling into customer service lines. Businesses benefit from 70-85% containment rates deflecting routine, repetitive calls away from live agents, and customers enjoy faster resolutions, higher first call resolution rates and lower average handle times, according to the release.

Zappix cloud-based digital self-service solutions provide customers the following benefits:

• Self-service options that reduce the volume of calls reaching agents.
• Lower contact center costs.
• Improved customer experience.
• Automation of repetitive processes, freeing live agents to focus on high-value tasks.
• Shorter average handling times per call.