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Michigan self-service license renewal stations pass 550,000 transactions
April 18, 2010
After five years, Michigan's Self-Service Station program for conveniently renewing vehicle license plate tabs has served more than a half-million transactions, and continues to set records for customers served, said Secretary of State Terri Lynn Land. Since the state deployed ATM-style machines at the end of March 2005, the number of transactions in the program has climbed each year. In the last 12 months ending March 31, more than 224,000 transactions have been recorded. That is the highest total to date and an increase of more than 750 percent over the first year of the program. The program also set a record high for transactions in a month in March with 24,163 transactions.
"Self-service stations have saved thousands of hours of our customers' time," Land said.
The machines allow residents to print their license plate tabs by scanning a barcode on their renewal notices and then swiping a Visa, MasterCard or Discover Card to pay their registration fees. The do-it-yourself transactions, which free up office staff to assist other customers, are often completed in two minutes or less.
There are 59 self-service stations statewide, 27 of which may be accessed 24 hours a day, seven days a week. Stations will be installed at an additional 11 offices across the state in the near future.
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