Merge Healthcare introduces new patient-focused workflow solution

Merge Healthcare recently announced the introduction of the Merge Patient Kiosk and the successful deployment of this new patient-engagement tool in several imaging centers in the U.S.

Combining the best of kiosk technologies already present in other industries and the specific requirements of healthcare consumers, the Merge solution creates a new way for imaging practices to stay connected to their customers, according to a press release.

"The kiosks have definitely made a positive impact in our clinics," said Matt Dewey, CIO of Zwanger-Pesiri Radiology in Long Island, New York. "Busy consumers who prefer user-friendly, automated technology are pleased that they now have the choice to complete their check-in with our kiosk. Unlike other kiosks, this system has the ability to connect to an avatar-based live agent, who can guide our patients through the check-in process when they need some assistance. Moving forward, I see the Merge Patient Kiosk as an important tool for keeping patients loyal to our centers."

The avatar-based Merge Patient Kiosk provides assistance from a professional who can see the person and talk directly to her to answer any questions, within a private environment. Integrated with Merge's Fusion RIS, the system can set the appropriate alerts, update a patient's status and scan documents, such as a driver's license and insurance card, all within the normal workflow of a healthcare enterprises operation.

"We are very pleased with the launch of this innovative new product line," said Justin Dearborn, Merge Healthcare CEO. "We've had excellent dialogue with our imaging professional customers and their patients; and the result is a well designed solution that benefits everyone involved in an imaging exam."