STRATEGIC PARTNERS
June 1, 2004
ATLANTA--NCR Corporation today announced that Marriott International, Inc. is piloting the NCR EasyPoint Xpress Check-In solution in three Marriott properties, allowing guests the option to bypass the front desk and check in or out without waiting in line.
"Our culture is based on our ability to deliver the best experience for our guests," said Marriott Senior Vice President of Quality Assurance and Room Operations Steve Lampa. "Providing a self-service option allows us to streamline check-in and deliver faster service."
Installed in Marriott's Newark International Airport, Hanover, N.J. and Crystal Gateway (Washington, D.C.) locations, the NCR EasyPoint Xpress Check-In kiosks address the growing consumer demand for self-service by totally automating the check-in and check-out process. This includes room changes, room key encoding and dispensing, folio printing and guest identification. Marriott is also using the kiosks to deliver customized marketing promotions and Marriott Rewards Platinum Level arrival gift selection.
"Self-check-in is a natural extension of a self-service experience travelers have come to expect," said NCR Vice President of Hospitality Solutions Tracy Flynn. "From getting money at the airport ATM to printing their own boarding pass at the airport kiosk, travelers can now realize that self-service convenience throughout their journey."
The NCR EasyPoint Xpress Check-In solution combines NCR's leading self-service kiosk platform with the foremost proven check-in application from It Just Works Software. NCR is also providing project management and implementation services.
"We are looking at self-service as a means to further differentiate the Marriott brand by providing the best service," said Lampa.
