News

Malaysia Airlines closes economy check-in in favor of self check-in

July 14, 2014

Today Malaysia Airlines will close its staff check-in counters and move to required self-service kiosks for all passengers flying out of Kuala Lumpur International Airport, according to Australian Business Traveller.

The new self-service kiosks will also include baggage handling and mobile apps for online check-in. Staff check-in options will remain open for unaccompanied minors, disabled customers and business and first class passengers.

"Using this technology to automate the check-in process will also ease congestion at check-in counters, and our guests will benefit as it will reduce their time spent waiting in queue," Malaysia Airlines' airport services senior manager, Mohd Mazlan Md Noor, said in the article.