Hardware

Louisiana utility company deploys bill payment kiosks

Image courtesy of Cleco.

May 14, 2021

Cleco, an electric power company in Pinesville, Louisiana, has installed self-service bill payment kiosks at its 13 customer service offices across the state, according to a press release.

The kiosks are for payments being made with a credit or debit card or a check. Customers cannot use the kiosks to pay with cash or perform other tasks such as starting, stopping or transferring electric service.

To make a payment, customers will need their account number and service address zip code, both of which are located on the monthly bill.

"When customers enter their account number and service address zip code, their current account balance will be displayed on the screen," Mary Lee, manager of customer service offices and training, said in the press release. "There will be step-by-step instructions on what to do next. The last step is to submit your payment using a credit or debit card or a check. It's that easy."

The kiosks use touchscreen technology, so disinfecting wipes and hand sanitizer will be next to each kiosk to help keep employees and customers safe.

Spanish language options are available.