Transportation

London Heathrow to introduce automated truck processing kiosk

Image courtesy of Worldwide Flight.

October 20, 2021

London Heathrow will introduce Worldwide Flight automated CargoKiosk technology to simplify and digitalize the processing of trucks and drivers making cargo deliveries and collections, helping customers optimize their driver resources, according to a press release.

Traditionally, drivers arriving on-site go to the station's reception desk where their paperwork is checked manually before they are assigned a loading bay.

With CargoKiosk, the driver, vehicle and cargo authorization process is completed electronically prior to the truck arriving on-site, so the driver simply has to enter their ID and follow the touchscreen prompts on the kiosk to conduct the full acceptance and delivery process.

When a suitable door becomes available, they receive an SMS or app notification and can then move their truck to the assigned loading bay to load or unload their cargo.

WFS introduced the CargoKiosk technology in Brussels in 2019 and it went live in Amsterdam this past summer.

Following next month's launch at Heathrow, 2022 will see the digital process introduced at other major cargo stations, including Paris-CDG, Liege, Barcelona, Madrid, Milan and Frankfurt. WFS is also developing similar concepts for its operations at New York's JFK and in South Africa.