News

Kiosks streamline hospital check-in

August 23, 2004

DALLAS - In September, Baylor Health Care System will begin using kiosks to check in patients. The MediKiosks are located at Sammons Cancer and Breast Imaging Center at Baylor University Medical Center.

"Galvanon's MediKiosks will make seeing the doctor less cumbersome for patients," said Bob Pickton, senior vice president and CIO at Baylor. "Our goal is to continually find technology solutions for our patients that will improve processes and increase customer satisfaction."

The kiosks will expedite the check-in process for patients: Swiping a driver's license, credit card or membership card at the kiosk replaces the repetitiveness of filling out forms each visit. Once checked-in, the kiosks allow patients to verify appointments, sign consent forms and pay their co-pay.

According to Randy Fusco, corporate director of Baylor's e-Strategies group, conducting pilots like these allow Baylor to quickly determine the potential value to customers.