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KIOSKCOM: Speaker to share Delta's secrets
Airline's managing director of self-service will discuss customer experience strategies during show's first keynote presentation
May 3, 2009
Attendees to next week's KioskCom Self Service Expo and The Digital Signage Show are gearing up for a much-anticipated keynote presentation from Joshua Weiss, managing director of self-service for Delta Air Lines.
Weiss will share how Delta has promoted the acceptance of self-service technology by developing new products, redesigning applications and making facility changes. Additionally, Weiss will cover how the technology has helped Delta diversify globally in a cost-effective manner and streamline the travel process and user experience for customers.
Show organizers and attendees alike look forward to the presentation as an opportunity to learn from one of the leaders in the massive transportation industry.
"Self-service at Delta Air Lines has evolved into a far-reaching, multichannel, multilingual strategy that aims to put the customer in control of their travel experience," Lawrence Dvorchik, general manager of KioskCom, said in a press release. "We look forward to the opportunity all of our attendees will have to learn from Joshua and his team's experiences."
The tradeshow's first keynote session, "Full Service Self Service" will take place May 6 at 9 a.m.
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