KioskCom: Arrow, DecisionOne partner for end-to-end solution

LAS VEGAS - Arrow OEM Computing Solutions, a division of the North American Components group of Arrow Electronics Inc., April 11 announced a new partnership with technology support services company DecisionOne to provide a complete end-to-end kiosk solution for kiosk application developers and manufacturers.

With this new partnership, the Arrow OCS kiosk solution supports kiosk customers through every phase of the product lifecycle, including concept design, engineering services, materials procurement, product lifecycle management, integration, assembly, testing, packaging and global order fulfillment. It will use DecisionOne for post-manufacturing support services including maintenance, deployment, logistics services and manning a technical service desk.

"While organizations like contract manufacturers and system integrators can provide some of these services, they can't provide all of what a kiosk manufacturer needs to turn a complex design concept into cash flow," said Steve Ramsland, vice president and general manager of Arrow OCS. "DecisionOne, who has a long history and quality reputation in providing post-manufacturing support services, complements our designing and manufacturing capabilities perfectly."

"We are pleased Arrow has selected DecisionOne as a valued partner to provide post-manufacturing technology support services as key part of their end-to-end kiosk solution," said John Rooney, executive vice president and chief commercial officer of DecisionOne. "We look forward to providing high-quality life cycle support services for their customer base nationwide."