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Kiosk use expanded to calm flier rage
September 18, 2007
MercuryNews.com: As air travelers grow increasingly frustrated with perceived poor service from carriers, executives with those companies are turning to self-service in new roles to provide more convenience and to reduce waits. One example: Continental Airlines has installed self-service kiosks inside secure areas at hub airports in Houston, Cleveland and Newark, N.J., to help rebook passengers whose flights have been delayed.
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