News

Kiosk trouble after hours? Bluewire has help

December 11, 2003

PORTLAND, Ore. -- Bluewire Technologies, nationwide provider of phone and field technical support services to the kiosk and ATM industries, has a new service to handle weekend and after-hours support calls.

According to a news release, it can be expensive to have a typical customer service representative on the phone during the weekends and after-hours during the week, especially for the low amount of calls customers may be getting during those hours.

Bluewire can fill in the gaps by leveraging its 24x7x365 call center to take calls and resolve issues over the phone. The vendor provides daily reporting on issues and informs customers if a field dispatch is required.

Bluewire provides flexible pricing for this service, according to the release.