Software

Kiosk Information Systems teams with Valyant AI on contactless, conversational customer experience

May 7, 2020

Valyant AI, a Colorado-based artificial intelligence company focused on customer service in the quick-serve restaurant industry, has partnered with Kiosk Information Systems to create contactless experiences driven by conversational AI across environments in which kiosks are deployed, according to a press release.  

Conversational AI automates communication to create personalized customer experiences at scale. Designed to simulate human dialogue, conversational AI enables ongoing interactions with customers using natural language. For instance, a customer simply says what they would like to order or find, and instead of pressing any buttons, the application confirms via conversational voice the customer's request and presents the order or relevant information on a kiosk screen.

Valyant's proprietary conversational AI platform reduces wait times, increases average upsell and provides insights into the business. Coupled with digital kiosk technology, this technology provides a completely touchless solution for businesses spanning hospitality, retail and health care.

"Conversational AI delivers contactless interactions because the technology is capable of driving the visual display to deliver intuitive user interfaces that require the least amount of button presses possible," Rob Carpenter, CEO and founder of Valyant AI, said in the press release. "By combining conversational AI with digital kiosk technology, users no longer need to touch the screen to trigger actions — the platform takes orders, answers questions and completes transactions for users using only voice commands." 

The deployment of digital kiosks is also important to the safety and well-being of essential employees working to keep our economy moving. Restaurant employees, for example, can come into contact with hundreds of different customers over the course of a day. With conversational AI kiosks, there is now adjunct technology to provide customers with fast, personalized service while protecting employees and enabling them to focus on more value-add activities.  

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KIOSK Information Systems

KIOSK Information Systems is a world leader in self-service solutions because of its long history delivering proven expertise in design engineering and manufacturing, application development, integration, and comprehensive support services.

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