News

In-bank online banking

April 4, 2002

CHICAGO -- Bank One is trying a novel approach to convince customers to test-drive its online banking Web site. Chicago-area bank branches are being equipped with Web-connected kiosks. Bank One employees will demonstrate the online banking functions for customers at the kiosks.

The six-foot kiosks are being placed in more than 100 branches in Chicago and 400 more are planned across the country. Of Bank One's 850,000 online customers, nearly 20 percent live in Chicago. The bank claims it adds 40,000 new online customers monthly.

The kiosks enable customers to perform most banking functions online, including bill payment, funds transfers, loan and credit card applications and managing investments.