Customer Experience

ID.me expands identity verification offerings, includes 600 retail kiosks

Photo provided by ID.me.

October 18, 2022

ID.me, a digital identity network with 600 retail kiosks, has expanded its in-person identity verification offerings for interested public sector customers, according to a press release.

Partners may offer their citizens the ability to verify with an online, self-service platform, video chat calls with trained professionals, and now a network of over 600 retail kiosks around the country.

Furthermore, partners can expand on those retail locations for more rural, hard to access areas within their region.

When users select the new in-person pathway, they will follow a simple, four-step process to verify their identity:

1. Create an ID.me account to schedule their appointment.
2. Visit a participating ID.me kiosk and check in.
3. Take a photo.
4. Display required documents to confirm identity.

Once the information required is certified, users will receive a notice of their successful verification and obtain access to participating government services, along with a variety of healthcare and retail services, without the need to reverify their identity.

ID.me currently partners with Sterling, which provides users the opportunity to verify their identity at any of the 600 retail kiosks around the U.S. — and will now make these available to any interested public sector partner.

ID.me is the only digital identity verification provider, independently approved for conformance with National Institute of Standards and Technology 800-63 guidelines, to offer all three pathways.