IBM kiosks, services, provide employee information access in Calgary

CALGARY, Canada —Calgary Health Region's 24,000 employees will have greater access to personal human resources information via new IBM self-service kiosks installed in hospitals, clinics and offices. IBM worked closely with the Calgary Health Region to design a kiosk that met its needs. IBM migrated the Region's applications to the new hardware and monitors, and manages and provides help-desk-support services for 100 kiosks the Region is deploying.

 

The IBM Anyplace Kiosk has an LCD-touchscreen display, keyboard and trackball, a built-in printer and a telephone preset to automatically dial help-desk support when the handset is lifted. Using the kiosks, employees can access their human resources application, e-mail, company intranet and other related Web sites to submit health benefits claims, confirm or make changes to benefits coverage, or print out pay advice.

"We wanted to provide our employees with easy access to their human resources information, regardless of whether they work at a desk with a PC or not," said Margaret Munsch, a senior vice president at Calgary Health Region. "By providing self-service kiosks, our regional clinical and corporate employees, including clinical staff, porters, housekeeping and other support staff can quickly access their personal information anytime, regardless of which of our sites they may be working at on a given day." Users identify themselves by logging onto the kiosk with a secure, personal ID.