News

Hyatt adds check-in/checkout kiosks

March 23, 2005

CHICAGO, Ill. - Hyatt Hotels Corp. has announced in a news release that it is adding self-service check-in/checkout kiosks to more than 100 of its lobbies in Hyatt Regency and Grand Hyatt hotels in the U.S., Canada and the Caribbean. Following a six-month trial period in Chicago and New York, Hyatt will be rolling out the kiosks to its properties throughout 2005. Hyatt's self-service kiosks, designed by NCR, are tied into the company's reservation system. Much like the airport kiosks that travelers have become accustomed to, the kiosks read information on a credit card that a guest swipes to begin both check-in and checkout. Once the system recognizes the name and reservation, upon check-in guests can receive their room key, enter their frequent-stay Hyatt Gold Passport number and request an upgrade or room change. While checking out, the kiosk gives guests the ability to pay, print out a complete receipt and receive a folio of their stay.