Customer Experience

Hospital serving migrant workers to introduce kiosk offering consultations, prescriptions

Image courtesy of Fullerton Health.

September 21, 2021

Fullerton Health, a medical center servicing a population of 40,000 migrant workers in the north of Singapore, will introduce a kiosk to integrate teleconsultation capabilities with automated vending of medications for common symptoms, according to a press release. The kiosk minimizes the need for patient travel and eliminates waiting time for delivery.

The first Fullerton DigiHealth Kiosk will be piloted at the North Coast Lodge, a dormitory that houses up to 9,000 migrant workers located in the north of Singapore.

At the kiosk, workers can scan their work pass to register, then proceed to video call the doctor who will also explain the medication required and the uses. Medication is stored securely in the kiosk under manufacturer recommended storage conditions. Once prescribed, the medication will be automatically dispensed on the spot. The kiosk can also print medical certification, receipts and referral letters.