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Home Depot Canada expands NCR self-checkout
April 15, 2007
ONTARIO, Canada — NCR Corp. and The Home Depot announced a continued effort to roll out NCR's FastLane self-checkout system across Canada.
In June 2005, The Home Depot began installing NCR FastLane in new and existing stores in Canada to improve front-end operations, improve the customer experience and give shoppers added checkout options. Since then, the retailer has maintained an aggressive rollout schedule. As of the first quarter this year, 136 of its 155 Canadian stores had been equipped with FastLane technology.
A national Ipsos Reid poll conducted for NCR in December 2005 found 44 percent of Canadian consumers would choose self-checkout when shopping. The Home Depot Canada reports that at stores where NCR FastLane has been installed, an average of 35 percent of all transactions are taking place at the self-checkout lanes.
"When customers shop at The Home Depot, they come for great service, expert know-how, and a wide variety of choices," said Annette Verschuren, president of The Home Depot Canada. "Self-checkouts provide them with yet another choice. By combining traditional, full-service checkout with self-service lanes, we're able to speed up the checkout process, and also enhance overall customer service by moving associates onto the store floor where they can provide further value-add service and expertise."
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