Hilton Hotels CEO: kiosks boost upsales

June 20, 2005

Business Travel News: In this interview, Hilton Hotels president and chief executive officer Matt Hart discusses, among other things, the hospitality giant's success with self-check-in kiosks. "One of the interesting things we find, we give the customer the opportunity to upgrade and people are more likely to upgrade using the kiosk than they are face to face," he said.