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Health care company looks to improve customer experience with check-in kiosks

Health care solutions company CrossChx Inc. is attempting to improve customer experience at hospitals with its new line of check-in kiosks, which allows users to monitor their place in line and see average wait times.

December 16, 2015

Health care solutions company CrossChx Inc. is attempting to improve customer experience at hospitals with its new line of check-in kiosks. The system is called Queue and it is designed to speed up the process of patient registration while also providing analytical data, according to a report by Silicon Angle.

One key problem with hospital customer experience is waiting for the doctor to call your name and having no idea what your place is in the line. "This is the tip of the spear of things that are problematic for the patient experience," CrossChx CEO Sean Lane said in the report.

Queue is designed to solve this issue by tracking the patient with an ID and allowing patients to monitor their place in line. They can also see the average wait time. The kiosks also provide analytics to help hospitals track wait times, patient volume trends and more.

Lane believes that the kiosk will help solve the problem of misidentification, which leads to thousands of deaths a year in the U.S., according to the report. Currently, CrossChx is working on a solution for patient's health history information.