News

Hawaiian Airlines begins self-service luggage tagging

March 29, 2013

Hawaiian Airlines has implemented luggage self-tagging at all check-in kiosks in its Honolulu International Airport ticket lobby, allowing customers to print their boarding passes and weigh and check their luggage.

Hawaiian is the first U.S. domestic carrier to move its main hub to a completely self-tagging environment, the announcement said. The company estimates that the new system will reduce its check-in process to less than five minutes.

The self-tagging system launched on March 12 in Honolulu and will be implemented at Hawaiian Airlines check-in lobbies throughout the islands later this year.

"Every minute saved in the check-in process improves our customers' experience substantially, so this is a significant enhancement," said Louis Saint-Cyr, Hawaiian Airlines' vice president for customer service. "The kiosks reduced our customers' check-in time to 8 minutes. The ability to self-tag bags reduces the check-in time even further — by nearly half."

Read more about kiosks in transportation and travel.