Customer Experience

HappyOrNot teams with Raydiant to gain user feedback on self-service touchscreens

Image provided by Raydiant.

November 23, 2022

HappyOrNot, a customer feedback company, has partnered with San Francisco-based digital signage company Raydiant to make its touch activated feedback solution available for businesses to install onto any customer facing screen, according to a press release.

The solution will allow retailers, banks, venues and healthcare services to receive instant insights into customer and employee sentiments.

Customers that use any of Raydiant's interactive screens or self-service devices will be offered the option of leaving feedback by tapping on one of HappyOrNot's four digital smiley face buttons.

Raydiant will also offer a referral program, whereby HappyOrNot's standalone physical terminals and scannable QR code stickers will be offered to its 4,000 customers across the U.S.

By utilizing HappyOrNot's touch activated feedback application and solutions, store managers, staff and management teams will be able to identify and rectify customer experience pain points more effectively. Access to HappyOrNot's online analytics dashboard will also enable businesses to visualize larger amounts of customer experience data.

"Working with Raydiant, we are delighted that more brands will be able to measure customer experience and receive in-moment analytics to make data-informed adjustments to their services," Damaris Bode, channel director Americas at HappyOrNot, said in the press release.